Frequently Asked Questions

How can I check how much bandwidth and disk space I have used?
If you need to verify bandwidth and disk space consumption, you can check the left column of your cPanel. How are we able to provide Unlimited Web Hosting Space? Find out now!

I am computer newbie. Will I still manage to setup my website here?
Yes, because we provide a great service which is ready for use even for newbies. Moreover, we have a team of highly trained staff members who are ready to provide you with the best assistance to any question.

Are there any long time contracts?
Our offer is risk free. If you decide to cancel your account within the first 30 days - you can request a full refund. Note however that our Money Back Guarantee does not apply to Domain Name Registration Service.

Can you host international domain names such as .co.uk, .de, etc.
No problem! We can host any domains with any extensions, including all international domains.

How do I point my existing domain to your nameservers?
To point your domain to our services you need to visit your domain registrar (where you registered the domain) and change the name servers associated with your domain to our name servers and also remove any existing name servers that may be associated with your domain. This is a common process at all domain registrars as it is required anytime anyone changes their website host. For specific help on changing the name servers at your domain registrar, go to their site, login and go to the help section. Search for 'changing name servers' or 'changing DNS servers'.

Our nameservers are ns1.speedataweb.net and ns2.speedataweb.net. After you have updated the nameservers of your domain, it will start working within 24 - 48 hours, after the propagation process has completed. I might start working immediately in some cases.

Will my domain be registered in my own name?
Some devious web hosts, while offering to register a domain for you, legally register the domain in their own name. By registering your domain with us, you can be sure that the domain will be registered in your own name. The domain will become your own property and you can transfer it to any other company any time, if needed.

I cannot login to FTP. What should I do?
First of all, make sure you are using the correct FTP details (like hostname, username and password). To find your FTP details, check the email that was sent to you when your web hosting account was created.

Also, if you are hosting your own domain, please make sure that your domain is already pointing to our server (it usually takes effect 24-48 hours after you update the nameservers). In any case, you can still use our server IP address as your FTP hostname.

If your domain is already pointing to our server and you still cannot access FTP, you can use the web based File Manager which is located in your cPanel or contact us and we will check it for you.

Do you have any file size or file type limits?

No, we do not have any file size limits. You can also upload any files with any extensions.

However, there is one thing you should know - all files you store on your account must be legal. For example, you cannot upload music that is copyrighted. Only music that you have permission to distribute or music that you have created yourself can be uploaded to your account. You cannot upload any copyrighted photos or videos either, only your own material.

What FTP software should I use?

You can use any FTP software to connect to your web hosting account on our servers. We recommend these FTP clients: FileZilla (completely free), or SmartFTP (30 days free trial).

How do I upload my website?

Use the FTP client or File Manager from the Control Panel to upload your files. All files must be uploaded to public_html directory. Also, there must be a file named index.html or index.php inside the public_html directory for the site to work properly.

What payment methods do you accept?

At the moment you can pay by Credit Card, Paypal, Moneybookers, Western Union, MoneyGram, Bank Transfer, Cash (in your/our office), Bank Deposit.